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| Customer Contact Week (CCW) Asia 2023 |
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Customer Contact Week (CCW) Asia 2023 |
Closed
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| Asia's #1 Regional Customer Contact Event |
| Dates:
Wednesday, June 14, 2023 - Thursday, June 15, 2023
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| Venue: Sands Expo & Convention Centre,
Singapore,
Singapore |
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The customer service marketplace is filled with a wide range of customer communication tools and touch-points - from traditional voice and email channels to digital, self-service, intelligent tools. Recently, with ChatGPT, a generative AI that is revolutionising the digital world, how can businesses leverage disruptive technologies to transform customer operations? At the same time, the industry continues to be plagued by inflationary and cost pressures, forcing customer service leaders to review the existing workforce and processes to ensure they are generating maximum value.
The goal is to achieve productivity, efficiency and reduce cost of operations. This means 'connecting the dots' - Systems, processes and service agents. With more services, product offerings and partners, how are you, as customer contact leaders going to optimise the entire customer service ecosystem to achieve faster service request resolution and service level excellence? Adopting AI, Automation, transforming and enabling your workforce, and last but not the least, leveraging on customer insights is the way to go.
Join us in June 2023 at CCW Asia, the region's leading customer contact event, bringing together leading customer service and operations professionals to transform customer contact through intelligent technology, workforce transformation and customer insights.
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Website: https://www.customercontactweekdigital.com/events-customercontactweekasia
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