International Academies of Emergency Dispatch (IAED)

Since 1988, the International Academies of Emergency Dispatch (IAED) has developed and maintained advanced protocols for emergency call-taking. As a non-profit with worldwide reach, we provide training, education, and certification for more than 70,000 emergency dispatchers in 50 countries. Our science-based, time-tested approach establishes a globally recognized standard that minimizes subjective interpretation of high-pressure calls, helping emergency dispatchers and call-takers provide a critical lifeline of support.